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General Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You may contact us for any return question at


Damages and issues

Did your item arrive damaged, different, or not working? If so you are protected and can make a claim, the procedure is outlined below.

  1. If the merchandise is damaged, different, not working or other problem 
  2. Within 60 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
  3. We will review the claim and contact you if we need more information.
  4. If approved, we will refund or resend the item.
  5. All items must be returned in its original, factory condition, (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the product is INTACT.
  6. If the product arrive damaged, different, or not working, Nero Glass will offer the return shipping fee. If the customer needs to return the product with personal issues, the customer need to offer the return shipping fee.

Please contact our Customer service at  before returning the products.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

General Questions

Is there any type of warranty?
Nero Glass sunglasses come with a 60-day accidental damage protection. Please contact if you'd like to use this option.
Can I get prescription lenses in these sunglasses?
Nero Glass styles do not offer prescriptions at this time, however some of our customers have reported being able to have Lens-crafters fit lenses to the some of our styles.
Can you do custom orders?
We can custom order a variety of colors and frames, all with a 60 day quality guarantee, and at no additional cost! Just email to get started!
What accessories come with these sunglasses?
All customer-purchased Nero Glass styles come with a free Armoire box and Luxury Origami Leatherette case embossed with our logos when purchased in store. BOGO combos come with 1 set of accessories.
I see cheaper priced sunglasses like these, why?
Other similar sunglasses, we've found, are of poor quality in comparison. Plastic "look-a-like metal" materials, poorly coated metals, weak spot welding, stripped hinges, knock-off UV400 lenses, and claimed or weak polarization are very common faults our QC has found with with cheaper brands.


Is international shipping available?
Use code INTLSHIP and we'll include a second pair of glasses for 50% off so you get even more value for your shipping! Discount only applies to orders shipped outside the continental United States.
How much is shipping?
All domestic orders from Nero Glass are shipped FREE. Expedited and international shipping is calculated at checkout!


How do I return an item?
Please contact with your order information to request a return.
Do I have to pay anything to return my items?
Returns at Nero Glass are free. To qualify, items must be in their original un-used and undamaged condition. If you've accidentally damaged your sunglasses, consider our 60-day replacement policy.

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